How to deal with a CTTT dispute

CTTT disputes can be a really annoying and frustrating procedure to have to go through, especially without the right documentation needed to prove your case put forward to the Consumer Trade and Tenancy Tribunal (CTTT). The CTTT is the dispute resolution forum for consumer, trader and tenancy-based matters – to try and obtain the outstanding money.

There was a case where a client had a home extension complete to their property, however there were major defects to the extension made and rectification work was required immediately. The builder whom completed the extension was not very co-operative, and they did not come out to the client’s constant calls for rectification work to be complete.

The builder had been paid the full amount for the works carried out, which was one of the main reason they did not listen to the client and come out to rectify their defect work. After a period of time, after the client continued to hassle the builder and no appropriate response was received, the client finally decided to go dispute the matter at the CTTT, to resolve the matter and recover any monies lost for the defect work still needing to be done to her property.

Obviously without the appropriate documentation stating that there was in fact negligence done on behalf of the builder in rectifying any defects work was needed in order for the client to succeed in her CTTT dispute. So, the client obtained a CTTT report from Effective Building & Consultancy which helped her prove her dispute, as the report showed the clear and major defects found with the property extension complete by her Builder. The client won the dispute and received money from the builder to have the works rectified by a new chosen builder she had appointment.

Overall, CTTT dispute can be very frustrating when dealing with Builders whom an uncooperative and especially when there are major defect works at your home which need to be rectified immediately. This is why Effective Building & Consultancy can help make this a smooth and easy process for you by providing you with all the required documentation to help prove your dispute!

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